Refund Policy
Confidence should extend beyond checkout. At Cycnavo, we want you to feel comfortable choosing the equipment and accessories that support your everyday journeys.
We offer free returns and exchanges within 30 days, subject to the conditions outlined in this policy. Here is everything you need to understand the process, eligibility, and available support.
Shop with greater confidence.
We understand that selecting the right cycling equipment is a personal decision. A product may not meet your expectations, or you may discover that another option better suits your needs.
Our return and exchange policy is designed to make eligible requests straightforward. Customers may request a return or exchange within 30 days of delivery, without a return shipping charge for approved returns.
To ensure that requests are handled fairly and efficiently, returned products must meet the eligibility requirements explained below.
Time to decide
Request an eligible return or exchange within 30 days after receiving your order.
Complimentary returns
Approved returns and exchanges are handled without standard return shipping charges.
Support at every step
Our customer support team is available around the clock to receive return inquiries.
Understanding return eligibility.
To qualify for a standard return, the request must be made within 30 days of the order's confirmed delivery date.
Products should be unused, in their original condition, and returned with the accessories, components, instructions, and packaging supplied with the order whenever reasonably possible.
Items showing significant wear, damage caused after delivery, missing essential components, or modifications may require additional review and may not qualify for a standard return.
A straightforward return journey.
We aim to make eligible returns as uncomplicated as possible. Follow these steps to begin your request and understand what happens next.
Contact our team
Submit your return request within 30 days of delivery. Include your order number and the reason for the return.
Receive instructions
Our team reviews your request and, if approved, provides return instructions and applicable shipping details.
Prepare your item
Securely package the product with its original accessories and follow the return instructions provided.
Return and review
After the return arrives, the item is reviewed. Eligible refunds or exchanges are then processed accordingly.
Keeping returns fair.
We ask customers to handle products carefully when evaluating whether they are suitable. The condition of a returned item helps determine its eligibility.
These general guidelines apply to standard change-of-mind returns. If a product arrives damaged, defective, or incorrect, please report the issue so it can be reviewed separately.
- 01 Submit the request within 30 days of delivery.
- 02 Return the item unused and in its original condition.
- 03 Include supplied accessories, parts, and instructions.
- 04 Package the product securely to reduce damage in transit.
- 05 Follow the approved return instructions before shipping.
What happens after a return.
Once a returned item is received, our team reviews it against the applicable return requirements. We will notify you of the outcome of the review.
If the return is approved, the eligible refund is issued to the original payment method, unless another arrangement is required or agreed upon.
The time required for funds to appear in your account depends on your payment provider or financial institution. Bank processing times may differ from our internal refund processing time.
When a closer review is needed.
Certain situations require additional attention. We encourage customers to report these concerns promptly so the appropriate next steps can be considered.
Products received damaged
If your order arrives damaged, contact our team as soon as possible. Provide your order number, a description of the damage, and photographs when available. We will review the issue and discuss an appropriate resolution.
Something different arrived
If the item received does not match your order, notify our support team. Please include the product details and your order information so the discrepancy can be reviewed and corrected where appropriate.
Issues with product quality
If a product appears defective, discontinue use when safety may be affected and contact us with a description of the problem. We may request additional information to assess the issue and determine the next steps.
Missing parts or accessories
If an item arrives without components that should have been included, please let us know. Provide the order number and identify the missing parts so our team can investigate.
Products outside standard condition
Items that have been used, installed, altered, or damaged after delivery may not qualify for a standard change-of-mind return. This does not limit rights that may apply to defective goods.
Discounted products
Products purchased using our automatic promotions may be submitted for return review under the same general policy. Any approved refund reflects the amount actually paid for the eligible returned item, including discounts.
Find your better fit.
Sometimes a different product option is the better choice. Cycnavo offers free exchanges for eligible products requested within 30 days of delivery.
Exchanges depend on product availability and the condition of the original item. Please contact our team before returning a product for an exchange.
Request an exchange
Contact support within the 30-day window and identify the item you wish to exchange.
Confirm the replacement
Our team reviews eligibility and the availability of your preferred alternative.
Follow return instructions
Return the original product according to the instructions provided by our team.
Complete the exchange
Once the return is approved, we arrange the applicable replacement or discuss another suitable resolution.
Clarity in every detail.
This Refund Policy applies to purchases made through the official Cycnavo online store. It describes our standard return, exchange, and refund procedures.
Return requests must be initiated within 30 days of delivery. Customers should not send items to our business address or another location without receiving return instructions. The authorized return destination may differ from our business address.
For approved standard returns and exchanges, Cycnavo covers the applicable return shipping cost. Customers should use the return method authorized by our team to avoid unnecessary shipping expenses.
If an exchange involves a different product or price, our team will explain any applicable price difference before proceeding. Replacement availability may vary.
We may update this policy as our operations change. Nothing in this policy limits rights or remedies available to consumers under applicable law.
Support beyond the purchase.
Whether you need help understanding return eligibility, arranging an exchange, or checking the status of a refund, our team is available 24 hours a day, 7 days a week.
When contacting us, please include your order number, the email address used at checkout, and a brief description of your request.
For damaged or defective products, photographs and a description of the issue can help our team understand your concern.
Visit Our Contact PageReach the Cycnavo team.
support@cycnavo.lol
451-65-1058
6901 Guinevere St
Corpus Christi, TX 78414
United States
24 hours a day, 7 days a week
Confidence for the road ahead.
Choosing the right gear should feel considered, comfortable, and rewarding. Our return and refund approach is designed to support clear decisions, straightforward communication, and a better experience long after checkout.